Refunds and Returns
Refunds & Returns Policy
At House Simply Crafted, each product is thoughtfully handcrafted and prepared specifically for our customers. Because of the nature of our products, all sales are final.
Returns & Exchanges
We do not accept returns or exchanges unless your order arrives with a confirmed damaged product or an incorrect product.
Opened products cannot be returned or exchanged due to the nature of our body care and fragrance products.
Damaged Products
If your order arrives damaged, please contact us as soon as possible and provide:
- Your order number
- Photographs of the damaged product
- Photographs of the packaging, including any visible shipping damage
We will review the information and determine the appropriate resolution.
Incorrect Products
If you receive an incorrect product, please contact us with your order number and photographs of the item received. We will review the issue and, when confirmed, provide the appropriate resolution.
Refunds
Refunds are only issued for approved claims involving confirmed damaged or incorrect products. Approved refunds will be returned to the original payment method.
Shipping and handling charges are non-refundable unless the issue was caused by an error on the part of House Simply Crafted.
Final Sale
By placing an order with House Simply Crafted, you acknowledge that you have reviewed and accepted our all-sales-final policy.
Thank you for supporting handmade craftsmanship and House Simply Crafted.
Tanya
Keeper of the House
Welcome To The Guest Book
Whether we met at a local market, during Third Friday, or here on our website, I'm so glad you're here.
House Simply Crafted was built on the belief that fragrance can preserve a memory, mark a celebration, or simply make an ordinary day feel a little more meaningful.
Every conversation, every scent explored, and every story shared becomes part of this House.
If we've crossed paths, I'd be honored if you left a few words behind.
Not as a review.
As a memory.
As a moment.
As part of the story we're writing together.
Sign The Guest Book
Every Visit Matters
Whether you discovered a fragrance that reminded you of someone you love, found a favorite soap, or simply enjoyed spending a few moments at our table, thank you for being here.
House Simply Crafted exists because of the people who walk through its doors. Your stories, encouragement, and memories are woven into everything we create.